Service Profit Chain
In service companies, such as banks, insurance companies or social secretaries, most processes are administrative and often ICT driven, which increases the complexity of any process improvement in a production environment, supporting processes often add up to more than 25% of the cost of a product and half its delivery lead time. As such, they also need a specific, process-oriented approach.
Stanwick Management Consulting has developed specific methodologies for optimizing these supporting and administrative core processes: Order-To-Cash (O2C), Lean Office and Process Management.
Lean Office has a clear focus on substantially reducing throughput time.
Process management applies a process-oriented approach, appoints process owners and aims at removing walls between departments.
Order-to-cash covers the complete end-to-end process: from incoming order to receipt of customer payment. The objective of this end-to-end approach is to make the right strategic choices and achieve overall optimization. Focus remains firmly on reducing the total lead time and thus reducing the cost of supporting processes.
Stanwick will encourage you look at administrative processes from a whole new perspective and support you to realize improvement initiatives. Our consultants will transfer their knowledge to your organization, so everyone can learn and long-lasting improvements can be realized.
